POLICY, TERMS & CONDITIONS

A **non-refundable** booking fee is required to secure your appointment. This amount will be applied to your total balance. If you cancel your appointment for any reason, the booking fee will be forfeited. If you attend your appointment but choose not to proceed with the treatment, the fee will also be forfeited.

The remaining balance is due on the day of your appointment. Payments can be made by card or cash, but we do not keep cash on the premises, so please bring the exact amount if paying in cash.

Touch-ups are essential for maintaining the longevity of your cosmetic tattoo. Please note that touch-ups are a separate fee (prices and touch up costs are listed on our website) Make sure to book your touch-up within 4-6 weeks after your initial session as beyond  this timeframe, the touch-up will be treated as a full session and full session prices will apply. If you are wanting to change the design (either adding strokes or powder work) please note that any changes in design will add an extra $80 on-top of touch up costs. 

You may reschedule your appointment up to 48 hours before your scheduled time. Rescheduling after this period will be treated as a cancellation, and your booking deposit will be forfeited. You are allowed to reschedule only **twice** within the 48-hour window. If you attempt to reschedule a third time, your appointment will be canceled, and the deposit will be forfeited.

 If you do not attend your session without prior notice, it will be recorded as a "No Show." You will need to contact us directly to rebook. After two "No Shows," you will be banned from booking future appointments.

Cancellations must be made via email or text. Regardless of circumstances, cancellations will result in the forfeiture of your booking fee.

If you arrive more than 15 minutes late to your appointment, it will be considered a "No Show," and your booking fee will be forfeited. Please plan for extra time to account for traffic and locating our studio. If you arrive early, kindly wait in the designated area.

We will take photos and videos before and after your procedure. If you prefer not to have your face used in our marketing materials, please inform our staff in advance.

To ensure a calm and safe environment, please attend your appointment alone. Guests, including children, friends, or family members, are not allowed during your session.

We conduct a thorough pre draw where your facial features will be mapped out and measured to create a unique brow for you. During this process you will have many opportunities to change the shape, thickness and/or design of the brows. Once the tattoo is finalised we  take no responsibility for change of mind.

You will be supplied with pre and post care instructions emailed to you 5 days prior to your tattoo appointment. Please ensure you read these thoroughly as once you leave the clinic it is your responsibility to care for the tattoo for optimal healing. ARCH and the artists take no responsibility for the healing of your tattoo or the final results as once you leave the facility aftercare is crucial to ensure a satisfactory result and minimise infection risks.   

If you have previous cosmetic tattoo work done by another artist, please send us photos through to our email at archcosmeticsnth@gmail.com before booking to determine whether we can cover or correct it. Please ensure these photos are makeup free, in natural lighting and show front, and side angles of both brows.

**Please note**: The above terms are non-negotiable and apply to everyone, regardless of individual circumstances.

Thank you for taking the time to read our Terms and Conditions. We look forward to welcoming you to our clinic!